Our Returns Approach

We want every SŌMA Atelier experience to feel considered, from the moment you discover the brand to the moment your ritual arrives.

Because our products are cosmetic and personal care items, returns will be handled with care, hygiene and transparency.

Return Principles

  • Unopened Products

    Returns may be accepted for unopened and unused products within the return period.

  • Hygiene First

    For hygiene reasons, opened or used cosmetic products cannot usually be returned unless faulty.

  • Damaged Orders

    If your order arrives damaged or incorrect, we will help resolve it as quickly as possible.
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Can I return my order?

Returns may be accepted for unopened, unused products in their original packaging within the applicable return period.

Can I return an opened product?

For hygiene and safety reasons, opened or used cosmetic products cannot usually be returned unless the product is faulty or there was an issue with the order.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged item and packaging.

What if I receive the wrong product?

If you receive an incorrect product, please contact us and we will review the case and help arrange a solution.

How do I request a return?

Please contact us at hello@somaatelier.com with your order number and reason for return.

When will the final return policy be confirmed?

Our full return policy will be confirmed before the official launch and before any customer places an order.